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HP Envy x360

I recently got the HP Envy x360 and the battery is at 95 °F (35 °C) after playing sims for 2 hours, it get very after 5 minutes. I ran the HP test and  my battery is only 96% capacity, is this normal for only having this laptop for 12 days with low usage, on average 2 hours per day? 

 

edit: now at 104 °F (40 °C)

1 REPLY 1
HP Recommended

@Holly111

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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