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‎09-19-2018 12:33 PM

HP Recommended
Product: Folio 9470m
Operating System: Microsoft Windows 10 (64-bit)

Hello guys,

im trying to connect an ethernet to my laptop but it isnt detecting it. when i get to internet and sharing centre i see a section under ethernet which shows: pci bus 0, device 25, function 0. it uses intel r 82579LM gigabit.  model is folio 9470m. please help. ill greatly appreciate.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2018 01:49 PM - edited ‎09-19-2018 01:49 PM

HP Recommended

So it is a known good (active) ethernet (RJ-45) cable and you plug it into the computer and try to open a web browser and nothing happens. You need to go into Network and Internet settings/ethernet and see if it says connected. Also try device manager and see if there is an ethernet adapter showing there. 

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1 REPLY 1

‎09-19-2018 01:49 PM - edited ‎09-19-2018 01:49 PM

HP Recommended

So it is a known good (active) ethernet (RJ-45) cable and you plug it into the computer and try to open a web browser and nothing happens. You need to go into Network and Internet settings/ethernet and see if it says connected. Also try device manager and see if there is an ethernet adapter showing there. 

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