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P0l4ri5_149
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Message 1 of 2
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Expired Care Pack But I DID renew before expire

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HP Pavilion - 15-cs0061st
Microsoft Windows 10 (64-bit)

I purchased the renewal for my laptop's care pack  almost a full month before it expired and upon checking my products, it still shows "shipping" and I'm having trouble getting support for it becuase now my laptop showed a popup stating its expired since Dec 30, 2019 and I renewed my warranty care pack on Dec 2, 2019. What will I do? Please help.  

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @P0l4ri5_149

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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