08-11-2019 08:27 AM
But my laptop is under extended warranty of 3 years. So they said extended warranty does not count and asked me to check terms and conditions on hp website. I did check and found this line under terms and conditions - "An extended warranty applied to the notebook does apply to the battery, but is applicable only during the first 3 years". My laptop is under first 3 years period.
08-11-2019 04:28 PM
Our community cannot address warranty issues - we are not HP Support.
I have passed along a request that someone (internal) take a look.
Should there be a response, you will see a response here (on this thread) before anyone contacts you using other methods.
Be prepared to provide (if you have it) any documentation regarding your purchased Care Pack.
If you would like to check the status that is available to you online, please do so.
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit(at bottom of list entries)
- When the page opens, Click View Details
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
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08-12-2019 10:59 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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