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‎09-25-2023 02:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

I submit this issue to you. When the HP EliteBook 840 14" G9 is connected to the HP USB-C G5 Dock the HP P22h G4 FHD monitor very often disconnects for a few seconds. I have updated all drivers via HP Support Assistant software, but issue persists. This issue is present in both Windows 10 (22H2) and Windows 11 (22H2).

Any support from you is appreciated.
Regards,
Vincenzo

Category:
1 REPLY 1

‎09-25-2023 04:40 AM

HP Recommended

Thank you for your feedback.

I have performed all the steps you listed above. But nothing has changed.

The issue in question is only detected in HP EliteBook 840 14" G9 laptops running Windows 10 and 11 version 22H2 with moment 3 update.

Thank you again for your kind support.

Regards,
Vincenzo.

 

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