Extreme lag while playing games and charging laptop

[immortalk]

Hello everyone, this is an issue I've been having for some time now but only now I decided to ask here. I have an HP 255 G8 (AMD Ryzen 7 5700U, 8GB of RAM, Vega 8 graphics with 4GB of VRAM and 256GB of NVMe SSD) that I use for many things, like schoolwork, watching videos and sometimes to play games. The laptop is normally very smooth in general and also when gaming too. Well, at least on battery. But playing on a laptop while it's not plugged in is a no-go because games require a certain amount of power. The issue is, when I plug in the laptop, the game suffers an extreme drop in FPS (I'm talking about 60 FPS to 20 FPS, sometimes even less). This doesn't always happen, but when it does there's no way to fix it except wait for some time and check if it works properly, but during that time I want to play games, not wait. I recorded the performance of 2 games (ULTRAKILL and DOOM 2016) while running both on battery and AC. It happens to every game.

I get that this laptop is not designed for gaming (has an U-series processor) and that DOOM 2016 (which by the way runs fine by lowering the resolution and graphics) is a relatively graphically intensive game, but given the specs it's kinda ridiculous that it cannot run ULTRAKILL (requires a potato to run) or Minecraft, which can be even lighter on the hardware than ULTRAKILL (or People Playground). My old Lenovo can be even faster sometimes (Intel Core i3-6006U, 4GB of RAM, 240GB SSD, Intel HD Graphics 520 with 1GB of VRAM) so I don't see why this hardware would perform so bad.

[ub6424]

Hello @immortalk 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[immortalk]

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22621 build 22621

System Model: HP 255 G8 Notebook PC

System SKU: 4K7Z7EA#ABZ

AMD Ryzen 7 5700U with Radeon Graphics processor, 1801 Mhz, 8 core, 16 threads

BIOS data/version: Insyde F.31, 16/06/2022

BaseBoard Product: 890E

BaseBoard Version: 83.21

I have no idea what the "Xvd" device is in disk drives

[ub6424]

Hello @immortalk 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.32 Rev.A

14.6 MB

Sep 2, 2022

Download

 Fix and enhancements:

- Provides support for Windows 11 22H2.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update 

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4MB

Sep 15, 2022

Download

AMD High-Definition Graphics Driver

31.0.12002.6001 Rev.A

798.2 MB

Aug 22, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9376.1 Rev.A

52.5 MB

Nov 1, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[immortalk]

The driver installation packages don't open

[ub6424]

Hello @immortalk 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[immortalk]

sfc /scannow

Avvio in corso dell'analisi del sistema. Attendere. L'operazione richiederà alcuni minuti.

Avvio in corso della fase di verifica dell'analisi del sistema.
100% della verifica completato.

Protezione risorse di Windows: file danneggiati trovati e ripristinati.   (Found corrupted files and restored them)
I dettagli per il ripristino online sono inclusi nel file di log CBS disponibile in
windir\Logs\CBS\CBS.log. Ad esempio C:\Windows\Logs\CBS\CBS.log. I dettagli
per il ripristino offline sono inclusi nel file di log specificato dal flag /OFFLOGFILE.

Last 3 lines tell where the log file is.

msdt.exe /id WindowsUpdateDiagnostic

Found and fixed an issue in Windows Update

Dism /Online /Cleanup-Image /ScanHealth

Strumento Gestione e manutenzione immagini distribuzione
Versione: 10.0.22621.1

Versione immagine: 10.0.22621.1105

[==========================100.0%==========================] L'archivio dei componenti è ripristinabile. (The component archive is recoverable.)

Operazione completata. (Operation completed)

Dism /Online /Cleanup-Image /CheckHealth

Strumento Gestione e manutenzione immagini distribuzione
Versione: 10.0.22621.1

Versione immagine: 10.0.22621.1105

L'archivio dei componenti è ripristinabile. (The component archive is recoverable.)

Operazione completata. (Operation completed)

Dism /Online /Cleanup-Image /RestoreHealth

Strumento Gestione e manutenzione immagini distribuzione
Versione: 10.0.22621.1

Versione immagine: 10.0.22621.1105

[==========================100.0%==========================] Operazione di ripristino riuscita. (Restore operation successful)
Operazione completata. (Operation completed)

[ub6424]

Hello @immortalk 

(1) Restart Windows and install BIOS and driver updates.

(2) Please report back

Kind regards

[immortalk]

The installation packages still don't open (the BIOS update package did open and I updated the BIOS successfully). But as far as I can tell, the situation did not change, and even worse, the system (Windows 11) is less stable. It just crashed while I was trying to screen record. I recorded what happens when I try to install the drivers

[ub6424 · Accepted solution]

Hello @immortalk 

All drivers I provide are original <HP> and up to date. As before, your operating system is not stable. You should backup your data and perform a Windows reset or a full reinstallation.

Kind regards