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Facing 90% availbale (Plugged in not charging) issue. Please help to get it charged to 100%.

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Pavilion X360
Microsoft Windows 10 (64-bit)

Facing 90% availbale (Plugged in not charging) issue. Please help to get it charged to 100%.

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Depending on the age of the battery, 90% might be the best it can do.


As an unrelated example, I have a three year old workstation (Zbook 17 G3) in which the battery charge hovers around 96% - In my opinion, this charge level is normal for this system / setup / battery age.


Things that are the Battery


Information / Tests


HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge


Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

:Arrow_Right: How to: Understanding Lithium-Ion and Smart Battery Technology


Battery having trouble?

The battery might be OK and just need calibration (balance / set).


The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts


And / Or


Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<


Tips for extending / improving battery service

Microsoft - Battery saving tips



Documents and Reference


This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge


If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter


Recalls and Advisories


Be sure to check your computer’s Website Support for relevant advisories and bulletins


The battery might be on a Recall List


The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.


Information and instructions:

 HP Replacement programs and product recalls

 Battery Safety Mode


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