Create an account on the HP Community to personalize your profile and ask a question
05-08-2019 10:46 AM
Depending on the age of the battery, 90% might be the best it can do.
As an unrelated example, I have a three year old workstation (Zbook 17 G3) in which the battery charge hovers around 96% - In my opinion, this charge level is normal for this system / setup / battery age.
Things that are the Battery
Information / Tests
HP Community thread on the subject
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Battery having trouble?
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
If the adapter fails it will not power the notebook.
Recalls and Advisories
Be sure to check your computer’s Website Support for relevant advisories and bulletins
The battery might be on a Recall List
The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.
Information and instructions:
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
Didn't find what you were looking for? Ask the community