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HP Recommended
Depending on the age of the battery, 90% might be the best it can do.
As an unrelated example, I have a three year old workstation (Zbook 17 G3) in which the battery charge hovers around 96% - In my opinion, this charge level is normal for this system / setup / battery age.
Things that are the Battery
Information / Tests
HP Community thread on the subject
Accepted Solution - Battery won't Charge or Battery won't Hold a Charge
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
How to: Understanding Lithium-Ion and Smart Battery Technology
Battery having trouble?
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
HP Notebook PCs - HP Battery Alert Appears Before Windows Starts
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
>>> Testing and Calibrating the Battery (Windows 10) <<<
Tips for extending / improving battery service
Microsoft - Battery saving tips
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge
If the adapter fails it will not power the notebook.
HP Notebook PCs - Using and Testing the AC Power Adapter
Recalls and Advisories
Be sure to check your computer’s Website Support for relevant advisories and bulletins
The battery might be on a Recall List
The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.
Information and instructions:
HP Replacement programs and product recalls
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