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HP Recommended
Pavilion X360
Microsoft Windows 10 (64-bit)

Facing 90% availbale (Plugged in not charging) issue. Please help to get it charged to 100%.

1 REPLY 1
HP Recommended

@Tushargaikwad 

 

Depending on the age of the battery, 90% might be the best it can do.

 

As an unrelated example, I have a three year old workstation (Zbook 17 G3) in which the battery charge hovers around 96% - In my opinion, this charge level is normal for this system / setup / battery age.

 

Things that are the Battery

 

Information / Tests

 

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

:Arrow_Right: How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

 

 

Documents and Reference

 

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Recalls and Advisories

 

Be sure to check your computer’s Website Support for relevant advisories and bulletins

 

The battery might be on a Recall List

 

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

 

Information and instructions:

 HP Replacement programs and product recalls

 Battery Safety Mode

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.