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Faulty mouse

HP Recommended
EliteBook 840
Microsoft Windows 10 (64-bit)

I have a problem with my mouse buttons where i can only click/double click once and then cannot do so again until i touch the trackpad. This makes it seem like it is a software issue, however i can click and double click as many times as i like without moving the mouse when I use the buttons on my touchstyk, so that makes it seem like a hardware issue. It is not a huge problem but is mildly irritating and so any help would be greatly appreciated. I can give more specifics on the model if needed but i don't think that is related to the issue.

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Message 2 of 2
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HP Recommended

I suspect you really mean to say touchpad instead of mouse.


There should be a touchpad/mouse selection in the Control panel. That is where you can test the buttons and select the sensitivity that works for you.


And you ca also  use the HP PC Hardware diagnostics UEFI utility to test the touchpad.


To invoke the utility:

press the power button and immediately start tapping the F2 key.


At the first Window there will be an option of Component tests. Choose that one.


Select the touch pad test.

I am not an HP Employee.
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