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- Re: Fingerprint scanner suddenly not working on brand new En...
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10-06-2019 07:28 PM
Fingerprint scanning has been working since purchased a couple of weeks ago, suddenly states fingerprint scanner is having trouble recognizing you, Make sure your sensor is clean. have cleaned the sensor, still not working. Would love some assistance or ideas here if possible.
Solved! Go to Solution.
10-09-2019 04:12 AM
Welcome to the HP Support Community!
What is the exact model for your computer?
Meanwhile, I recommend you uninstall the fingerprint reader driver from device manager and then download and install it from the below link.
https://support.hp.com/in-en/drivers
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
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