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‎03-18-2019 05:19 AM

HP Recommended
Product: Elitebook 840
Operating System: Microsoft Windows 10 (64-bit)

Hi

I recently purchased a new Elitebook 840. There has since the beginning been issues with flashing screen, it is randomly going to black screen. It is reeeeally annoying and impossible to use the laptop!

When working throw dock-station, there is no issue!

I have just performed all available system-updates which I have found to make sure the sw are up-to-date, but it does not help!

 

Please provide me with latest sw packages if there is a known reason? Or abother solution for this issue!

 

Thanks in advance

Best Regards

Christian

3 REPLIES 3

‎03-19-2019 05:42 AM

HP Recommended

Hello @Christian19 

 

Welcome to the HP Support Community.

 

  • In order to be able to better assist you, could you elaborate on what you mean by "flashing screen" ?
  • Once it goes to black screen, does it return back to normal automatically ?
  • Any sound or screen notification ?
  • Any chance to take a video of all the PC and situation, upload it somewhere and give me link to watch it ?
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎03-19-2019 12:33 PM

HP Recommended

Hi again

 

1. Please see the film below.

2. Please see the film below.

3. Nope.

4. Yes, please see: https://drive.google.com/drive/folders/1AIp4G82Yn5EGOx-O26-F2ionaULq2I2w?usp=sharing 

 

Best Regards

Christian

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‎03-20-2019 11:55 PM

HP Recommended

Hello @Christian19 

 

I watched the video and the situation is really unpleasant. Sorry about these issuues.

 

 

Hope this helps. Let me know how it goes and keep me updated, please :Glasses:

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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