Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Frustration canceling an order

HP Recommended

I placed an order for a laptop on 2/8/21 it was supposed to ship on 3/8 - the order has never moved from the order confirmed stage.  After 45 minutes on the phone on 3/8 we received an email saying the order was possibly shipping on 3/9 then another email a few hours later saying the order would be delayed until 4/3.  I need the laptop NOW, I called to cancel the order on 3/9, spent 30 minutes on hold then spoke to a supervisor who told me she would call me back.  She did an  hour later and told me she didn't know IF they could cancel the order.  I would receive an email requesting the cancellation then I have to wait another 48 hours to see IF they can cancel the order, as they may have already starting building the maching.  This is Bull they don't have the components nothings been done and the order needs to be cancelled.  I am extrememly frustrated 

HP Support Agent
HP Support Agent
18,837 18,836 1,339 1,551
Message 2 of 2
Flag Post
HP Recommended

@NJS2021, Welcome to the HP Support Community!


I understand your concern. Let me escalate this issue to the concerned team.


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation