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03-10-2021 05:51 AM
I placed an order for a laptop on 2/8/21 it was supposed to ship on 3/8 - the order has never moved from the order confirmed stage. After 45 minutes on the phone on 3/8 we received an email saying the order was possibly shipping on 3/9 then another email a few hours later saying the order would be delayed until 4/3. I need the laptop NOW, I called to cancel the order on 3/9, spent 30 minutes on hold then spoke to a supervisor who told me she would call me back. She did an hour later and told me she didn't know IF they could cancel the order. I would receive an email requesting the cancellation then I have to wait another 48 hours to see IF they can cancel the order, as they may have already starting building the maching. This is Bull they don't have the components nothings been done and the order needs to be cancelled. I am extrememly frustrated
03-11-2021 03:49 AM
@NJS2021, Welcome to the HP Support Community!
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