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HP Recommended
HP ENVY x360 Convertible 15m-bp1xx
Microsoft Windows 10 (64-bit)

Hello, 

I recently opened my Envy 360 and the hinge in the left corner snapped.  I noticed this is a common occurrence and would like to get this fixed because I really do love this computer.  I take very good care of this laptop and with it only being 2 years old I don't feel this should have happened and it is a product defect.

1 REPLY 1
HP Recommended

@chrisgruebele I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.