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02-18-2021 11:57 AM - edited 02-18-2021 11:59 AM
I sent this back to HP before the warranty expired. They replaced the power supply. Said the one I had was not working. They sent the laptop back with a full charge. It worked for about a month and stopped charging again. 150 watt power supply. Was getting the flashing power button before sending it in for repair. Was just getting that today but now it's not doing anything at all. Won't even charge through the docking station. Any ideas?
02-18-2021 01:01 PM
Please, check this article and follow the steps that fit your case >> https://support.hp.com/us-en/document/c06296722
If you did all the steps in the article and nothing helps, and if your device is out of warranty, refer to a local HP authorized service center to see if they can help:
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
02-18-2021 01:37 PM - edited 02-18-2021 01:39 PM
So I am currently at the "The computer does not have power (no noise or lights)" issue. I couldn't get it to do anything so I had my calibration tech check the power supply. When it was first plugged in it showed 17.7 volts. It's a 19.5V adapter. As we watched the voltage quickly dropped to 0.
So the "new" adapter that HP sent back "fixing" the problem doesn't work. Is that warrantied? Because they kept the laptop beyond the warranty period so it no longer had a warranty on it when it was returned to me. I've had the adapter for 7 months.
02-22-2021 12:35 PM
So any repairs or replacements made under warranty are only warrantied for 3 months. That has helped me to make a big decision on future purchases. I am ordering a knock-off power supply for $30 in an attempt to get this working again. If it doesn't work, I really don't care. I will pull the hard drive and toss the laptop. I'm not spending $100+ on a power supply that died in less than 7 months. I feel it should have been covered under it's own 1 year warranty. But it's ok. Lesson learned.
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