12-26-2017 04:56 AM - edited 12-26-2017 04:57 AM
Just picked up this business class laptop from a work colleague. When I purchased it I was aware that it had an administrator BIOS password and a user BIOS password.
The user BIOS password was installed by the previous owner who has passed the password to me, he never knew the administrator BIOS password.
Using the user BIOS password I am able to enter the BIOS and make changes ETC. but I am unable to update the BIOS as this requires the administerator password which is unknown.
When I try to delete the administrator password the facility is greyed out and I am unable to remove the admin user and password, (please see attached photo's)
Can anyone assist me in removing the admin user and password so that I can update the BIOS.
Thanks for any help, advice or assistance.
12-30-2017 09:17 AM
Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.
Or download these files.
Insert clean USB flash drive.
Then run USB Image tool.
Choose the flash drive then click on RESTORE.
After restore remove flash drive.
Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”
At C:\OUTPUT type CD.. “Then hit enter”
Type HPBR “Then hit enter”
First thing is to save your settings.
Select #3 re-program.
Press “S” to save system information.
Type HPBR and hit enter.
Since your model is not listed select “SHOTGUN.”
After reboot repeat “SHOTGUN” a second time.
I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.
****Please mark Accept As Solution if it solves your problem****
Microsoft Registered Refurbisher and Registered Microsoft Partner
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- Information About Support for Windows 7 or Windows 10 on 2016-2017 Business PCs
- HP PCs - How to Change or Reset Password (Windows 10)
- HP Business PCs and Tablets - Performing a Hard Reset or Forced Reset
- HP PCs, Tablets and Accessories - Using USB Type-C to Transfer Power and Data