• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-01-2019 11:09 PM

HP Recommended
Product: Elitebook 745 G5
Operating System: Microsoft Windows 10 (64-bit)

I have a 745 G5 with the latest drivers installed and a HP 2013 UltraSlim Docking Station D9Y32UT. It powers the laptop and the USB ports work, but I cannot get the monitors that are plugged into the displayports to be recognized. How do I get this to work?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2019 06:54 PM

HP Recommended

It turned out to be user error. There are two physical click on the monitor side of the cable and they were only plugged in for the first click. 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-03-2019 06:54 PM

HP Recommended

It turned out to be user error. There are two physical click on the monitor side of the cable and they were only plugged in for the first click. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.