cancel
Showing results for 
Search instead for 
Did you mean: 
skinnie88
New member
1 0 0 0
Message 1 of 2
191
Flag Post

HP 820 G3 Bios Password

HP Recommended
Elitebook 820 G3
Microsoft Windows 10 (64-bit)

Good Morning,
I have a 2nd hand 820 G3, it is still under warranty, but came with bios password.
I wanted to update my bios ( I am having some problems and would like to see if it helps), but I can't. As mentioned here, I should phone HP and they would email me a file. They said they could only do it with the proof of purchase, is that true?
I ended up opening a case to solve my problem (from time to time my monitor won't work), and ask if by the time of the service they could update the bios and maintain the password (I don't really care to have bios acess, just wanted it to be updated) and they said it was impossible.
Any other solution?

 

PN L4Q17AV

SN [edited]

1 REPLY 1
IT_WinSec
Level 15
Level 15
10,084 9,822 813 3,944
Message 2 of 2
Flag Post
HP Recommended

Hello @skinnie88

 

Welcome to the HP Support Community.

 

For security reasons HP require you have any sort of purchase proof because literally anybody can steal the PC and then reach to support asking for the SMC.bin file, therefore finding a relatively easy way to bypass security and access sensitive parts.

 

Don't you have any sort of document or proof how you obtained the second hand PC ?

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation