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abdullah111
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HP 840 G3 and external monitor, wifi drop

HP Recommended
840 G3
Microsoft Windows 10 (64-bit)

I am using HP 840 G3 and I have connected my LG 29UM58 monitor using a HDMI to Displayport adapter because the ;laptop doesnt have an HDMI port.

 

Funny thing is that if I connect monitor wifi starts dropping packets and performs very slow, once monitor is detached it works fine. I have seen other posts too on internet where people complain about simillar thing with laptops of different brands.

 

The monitor doesnt have any wifi connection so its not a problem with interference, when I unplugged the displayport the monitor was still powred ON and performance became fine which again means its not related to any inteferance .

 

Do you know what problem can this be?

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karthikeyan77
Level 4
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HP Recommended

hi ,

 

In this case , I request you to update all the drivers in the unit and the unit bios to BIOS Version:01.13 Rev.A (7 Nov 2016)

 

HP Notebook System BIOS Update

 

Type:BIOS
Version:01.13 Rev.A(7 Nov 2016)
Operating System(s):
Microsoft Windows 10 (64-bit) | View all
File name:sp78255.exe (12 MB)

 

Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_178204_1&swEnvOid=419...

 

Also , for updating the unit drivers you can use the HP soft pac download manager .

 

HP SoftPaq Download Manager (SDM)

 

Version : 4.3.4.0

Softpaq Exe : sp76805.exe

 

Link : http://ftp.hp.com/pub/caps-softpaq/cmit/HP_SDM.html

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

 

r-K

 

Karthikeyan S
I am an HP Employee

View solution in original post

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3 REPLIES 3
max009
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hi 

 

do the monitor have LAN port in back or not?

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abdullah111
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HP Recommended

no. this LED monitor doesnt have any LAN port or Wifi

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karthikeyan77
Level 4
Level 4
109 80 10 14
Message 4 of 4
Flag Post
HP Recommended

hi ,

 

In this case , I request you to update all the drivers in the unit and the unit bios to BIOS Version:01.13 Rev.A (7 Nov 2016)

 

HP Notebook System BIOS Update

 

Type:BIOS
Version:01.13 Rev.A(7 Nov 2016)
Operating System(s):
Microsoft Windows 10 (64-bit) | View all
File name:sp78255.exe (12 MB)

 

Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_178204_1&swEnvOid=419...

 

Also , for updating the unit drivers you can use the HP soft pac download manager .

 

HP SoftPaq Download Manager (SDM)

 

Version : 4.3.4.0

Softpaq Exe : sp76805.exe

 

Link : http://ftp.hp.com/pub/caps-softpaq/cmit/HP_SDM.html

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

 

r-K

 

Karthikeyan S
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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