• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion X-360
Microsoft Windows 10 (64-bit)
I would like to bring this to your notice that my battery needs a replacement and I was prompted about the same from my PC and then I took a HP diagnostics test to check weather it is covered under warranty or not and it clearly said that it was covered under warranty and then I was asked to contact the customer care to discuss probable solutions and then they denied me that Battery is not covered under warranty and asked me to pay instead and made me a new case ID but when I checked in your website it clearly states that HP diagnostics decides if it is covered under the care pack or not. 
Utterly disappointment with the way you guys are handling your customers.
1 REPLY 1
HP Recommended
I would like to bring this to your notice that my battery needs a replacement and I was prompted about the same from my PC and then I took a HP diagnostics test to check weather it is covered under warranty or not and it clearly said that it was covered under warranty and then I was asked to contact the customer care to discuss probable solutions and then they denied me that Battery is not covered under warranty and asked me to pay instead and made me a new case ID when i check in your website it clearly states that HP diagnostics decides if it is covered under the care pack or not. 
Utterly disappointment with the way you guys are handling your customers.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.