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Hduyb
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HP Chromebook G5 EE - wrong serial number on motherboard

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Chrome OS

The issues is, I have this chromebook send in -to repair december 2019 cause no power on.

After I receiver it back it working fine, but after 6month. We need collect all devices(summer/school closing) and I identified this device has no sync to Google consol (enrollment). after I check the serial number on the device, I can see HP technician had code the wrong serial number on the motherboard,  they have not used the capital letters on serial number.  So I call the the HP Support and tell them the issue, but they tell the device are no more warranty and they will not send technician to make Onsite or carry-in. I call them back to tell, they can send me the RMA SHIM Tools, so I can fix the problem, but the answer is "no". only for HP Technician.  

 

I tell them this is not my fail, this issue is the HP technician fail.  !?#%#¤ - so feeling very bad support from HP. 

 

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Dragon-Fur
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@Hduyb 

 

I realize you did not ask for help.

 

Your comments are welcome as long as they adhere to HP Support Community: Rules of Participation - and your comments do so.

 

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Dragon-Fur

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