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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2019 03:18 AM

HP Recommended
Product: elite book
Operating System: Microsoft Windows 10 (64-bit)
Hello Support Forum,
 
I have a problem with my security set up. I installed  HP Client Security Manager (sp65637.exe, 8.3.3.1786 (5 april20190405_151213.jpg 2019)) under Windows 10 Pro 64 Bit to enable the fingerprint sensor and use the self-enryption feature of my , hardryv500 gb). After the software installation was complete I rebooted my notebook and tried to configure the HP Client Security Manager. The two screenshots below illustrate the problem I am experiencing.
First I see the notice "DPFPApi not initialized" and when I enter the correct Windows password, I get the error message "Value does not fall within the expected range". I cannot continue setting up the HP Client Security Manager beyond that error message.
 
Changing the Windows password and trying again as well as reinstalling the HP Client Security Manager did not fix the issue. The HP Hotline's only other piece of advice was to reinstall Windows, which I am not going to do because of this. Do you have any other ideas what might be causing this issue and how to fix it?
 
Thank you,
mk
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