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kgilder
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HP Customer Support Does not recognize product serial number

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HP Elite 90W Thunderbolt Docking Station

I recently purchased an HP Elite 90W Thunderbolt Docking Station and it not working.  I'm trying to get HP customer support, but it does not recognize my Serial Number. Any ideas?

 

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Dragon-Fur
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@kgilder

 

I bumped a request that someone to take a look for you.

 

Hang in there.  Forum staffing may be lower during the weekend.

 

If there is a response, you will hear back here before being contacted privately by the Mods or an agent.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

Dragon-Fur

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@kgilder

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation