HP Customer Support Not Providing Warranty Repair

[NoName29]

I am IT Contractor supporting the United States Air Force for some HP Printer and have opened three different Case Numbers [Personal Information Removed] between Aug - Nov 2021 but HP keeps closing the tickets without resolving a smoked power supply on printer that has a valid warranty until Feb 2022. 

The last case number response was to call someone in Japan since we are located at Kadena Air Base, Okinawa. HP provided two Japan phone numbers that do not work. I found an HP Japan online website and scheduled an "HP Call Back" for 19 Nov 21, 0900-1000, but nobody has called.

I want to know how to file a formal complaint with HP and WILL start the arduous process of working with the Air Force Contracting department since HP has been paid for services they are not honoring.   

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.