cancel
Showing results for 
Search instead for 
Did you mean: 
HasithaHaththel
New member
1 0 0 0
Message 1 of 1
228
Flag Post

HP ELITEBOOK FOLIO 9470M Ultrabook

HP Recommended
HP ELITEBOOK FOLIO 9470M Ultrabook

Hi Community,

I'm suddenly falling into this situation. The laptop was working fine, and suddenly power-down by itself and then prompted with CMOS reset message, and then the below this one. I have unscrewed and removed the CMOS battery and kept away some time as instructed on one of the posts here but the result is the same.

 

54525995_452014458872061_8793791903284854784_n.jpg

 

53886092_558041191383238_6537411305114959872_n.jpg

I have also seen that only two options for this one, either get the admin password from HP customer support or replace the bios chip. 

I tried to contact customer support UK via chat (as its late night here in NZ) but unfortunately the chat support system was not available. 

 

I would be thankful If anyone can assist with me with the required password that I should enter at 2nd screenshot screen as I have to complete some work by tonight.

 

Thanks.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation