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HP Recommended
HP ENVY x360 15 Convertible
Microsoft Windows 11

I ordered an HP ENVY x360 15 Convertible August 30th for an October 18 shipment date. It was delayed until November 5, 2021. Today, the new shipment date, I received a notice that it is delayed another month. I realize there are supply chain challenges but PC demand is subsiding now too. Regardless, HP should have notified me earlier and resolved the issues faster.


How many others out there are experiencing similar problems? If so, do you have recommendations for getting HP to resolve these issues and deliver? Any advice is welcome. Thanks!

2 REPLIES 2
HP Recommended

I’m having the same problem. CC was charged Aug 29. Delayed 3 times now Dec 4. 

HP Recommended

@DC150 @Bhcmdvl

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.