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Asenski
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HP Elite Book 840G Windows 10 display problems with HP USB-C Travel Hub TPA-A601H

HP Recommended
EliteBook 840G
Microsoft Windows 10 (64-bit)

Hi, my work notebook is EliteBook840G running 64-bit Windows10.

 

I purchased USB-C Travel Hub TPA-A601H.

 

When connected, I get a message that "Display ports might be limited", clicking on it brings me to this MS support article:

https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems#connectionlimited

 

Neither the VGA, nor the HDMI ports work in fact.

 

The following t-shoot this far produced no change:

 

1. I upgraded the Firmware with the one available on your website:

https://support.hp.com/us-en/drivers/selfservice/hp-usb-c-travel-hub/15223703

 

2. I am now using the power input on the device (just in case it needed the external power source.

 

Additional t-shoot data:

Connecting the monitor that is not working directly to the laptop VGA port makes it work, so it is not a display problem.

 

Is there anything I can do about it?

Is this a compatibility problem between HP devices by any odd chance?

 

Thanks & Regards,

Asenski

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