• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ZBook Power G7 Mobile Workstation (10J83AV)

Hi,

 

I'm using a HP Elite Thunderbolt 3 Dock HSTNN-CX01 with my HP Zbook Power G7. When I connect two 4k displays only one has a signal resolution of 3840*2160 (4k). The second display has a signal resolution of 1920*1080 (FHD). Both displays have a desktop resolution of 3840x2160 (but the second display is blurred due to the FHD signal resolution). Is this a problem of the docking because it's not compatible with my notebook or has my notebook a problem with the thunderbolt port (there's no thunderbolt icon in the tray, when the docking is connected)?

 

It works fine, when I use the displayport of the docking and the HDMI-port from the notebook directly (both have a signal resolution and a desktop resolution of 4k).

 

If the docking is not compatible with my notebook, wich docking can I use or wich one is recommened by HP?

 

Chris

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.