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‎05-30-2020 12:33 PM

HP Recommended
Product: Elite x2 1011
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I have a Elite x2 1011 with keyboard. It has been working well for long time. I put it in drawer for about 6 months, and when I pulled it out it would not boot up. 

When I push the power button, the windows icon on the tablet position lights up, keyboard lights up  feel tactile feedback, but after about 5 seconds the windows logo turn off and keyboard turns off in about 30 secs. 

Here is the link of the video: https://youtu.be/-F9I4nxK1_I

I bought a new battery and installed it, but the problem persists. I tried to charge it overnight and it will still not power up.

Any suggestions?

1 REPLY 1

‎06-01-2020 04:57 AM

HP Recommended

Hi

Had similar problems and needed to change the motherboard.

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