• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-30-2020 12:33 PM

HP Recommended
Product: Elite x2 1011
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I have a Elite x2 1011 with keyboard. It has been working well for long time. I put it in drawer for about 6 months, and when I pulled it out it would not boot up. 

When I push the power button, the windows icon on the tablet position lights up, keyboard lights up  feel tactile feedback, but after about 5 seconds the windows logo turn off and keyboard turns off in about 30 secs. 

Here is the link of the video: https://youtu.be/-F9I4nxK1_I

I bought a new battery and installed it, but the problem persists. I tried to charge it overnight and it will still not power up.

Any suggestions?

1 REPLY 1

‎06-01-2020 04:57 AM

HP Recommended

Hi

Had similar problems and needed to change the motherboard.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.