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‎12-12-2018 05:11 AM

HP Recommended
Product: HP Elite x2 1012 G1
Operating System: Microsoft Windows 10 (64-bit)

 

HP Elite x2 1012 G1 not charging using external battery pack

3 REPLIES 3

‎12-13-2018 01:05 PM

HP Recommended

Are you using an HP power back or 3rd party? it is possible that the external power pack does not provide the needed usb-c voltage and amps required by the x2 laptop

I work for HP. However, all opinions and comments are my own.
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‎12-15-2018 03:15 AM

HP Recommended

Dear Dan,

thanks for the response, we are using a thirdparty external battery pack. what is the required power required

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‎12-17-2018 01:58 PM

HP Recommended

the x2 1012 g1 asks for 12v and up to 3amps, and is likely the power pack does not supply that voltage... i confirmed by plugging the power supply to the usb-c port with a usb-c power monitor accessory (made by satechi - inexpensive)

 

HP sells a power pack for usb-c devices and works very well, providing voltages from 5v to 20v (according to the label)... in any case, it does work with the x2 1012 g1 Elite tablet

 

P/N 2NA10AA#ABA or 2NA10UT#ABA

I work for HP. However, all opinions and comments are my own.
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