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‎10-24-2018 08:26 AM

HP Recommended
Product: HP EliteBok 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I just purchased a brand new HP EliteBook 840 G5 a few weeks ago and I love it sor far. However I have a recurrent problem with the bluetooth audio quality... I tested it SEVERAL pairs of Bluetooth headphones and for some reason, sometime (not all the time, but pretty often) the audio (music) become choppy/jerky in my headphones, same for any sources such as if I am listening Spotify app (local or cloud media) or iTunes app (local or cloud media). I sometime have the feeling that it's related with system ressources usage... because if I launch a large application such as Photoshop CC 2019, at some point the audio become choppy/jerky in my headphones during the launch or during a switch between actives applications. But again, it's juste a feeling and I am not sure that the Bluetooth feed can be directly related to system ressources.

 

To "fix" temporarely the problem. Sometime disconnect (power off) my BT headphones, sometime I close some unused applications, sometime I reboot my entire computer or sometime I am just living with the jerky/choppy music...

 

All my drivers & firmwares are fully up-to-date, so as my Windows 10 Pro...

 

any suggestions?

2 REPLIES 2

‎10-24-2018 08:44 AM

HP Recommended

I would confirm that both BIOS and drivers, including audio are up to date... HP's Image Assistant (www.hp.com/go/clientmanagement) can help you check on the status of the components and then be able to do all the updates right within the tool

I work for HP. However, all opinions and comments are my own.
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‎10-24-2018 08:55 AM

HP Recommended
@soccer_dan wrote:

I would confirm that both BIOS and drivers, including audio are up to date... HP's Image Assistant (www.hp.com/go/clientmanagement) can help you check on the status of the components and then be able to do all the updates right within the tool

Yes, as indicated, everything is 100% up-to-date. Both BIOS, firmware (ME) and all drivers (audio and other).

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