Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

HP EliteBook 840 G6 hangs after startup

HP Recommended
HP EliteBook 840 G6
Microsoft Windows 10 (64-bit)

HI All,

Troubleshooting Question.

When I turn on my HP EliteBook 840 G6 it hangs after login. Sometimes it hangs as im logging in.

I found this article:

Which appears to be the problem, but the instructions appear misleading. (steps four and 15) Also i dont have the option to change the below. I only have from Configure Legacy Support and Secure Boot  to Configure Legacy Support and Secure Boot 


4. Change the option from Configure Legacy Support and Secure Boot to Legacy Support Disable and Secure Boot Disable.

15. Change the boot option from to Configure Legacy Support and Secure Boot back to Legacy Support Enable and Secure Boot Enable.



Any help would be appreciated. 

Level 15
Level 15
10,093 6,378 814 3,504
Message 2 of 2
Flag Post
HP Recommended

Hello @HReganp 


Welcome !


What you describe sounds like software issue to me caused by either corrupted account, software glitch or some faulty 3rd party app ? This is not caused by HP most likely.


This HP article you posted and refer to is not applicable in your case. The article describes a different and very specific case where the PC hangs during BIOS update. Your are not updating the BIOS when it hangs.



So.... before we continue, could you confirm the following:

- if this PC is your own device or it is a company owned asset ?

- does it always hang up or just sometimes ?

- are you able to load Desktop at least once in 24 hours ? It is usable at the moment ?


>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation