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Locked

‎05-09-2023 09:34 AM

HP Recommended
Product: HP EliteBook 845 14 inch G9 Notebook PC (544M1AV)
Operating System: Microsoft Windows 11

When connecting an

HP USB-C Dock G5 to a

HP EliteBook 845 G9 AMD I get an

Unknown USB Device error.

 

What works:

- Network cable into dock works

- Two 23” monitors connected to dock display ports work

 

What does not work:

- None of the USB ports on the dock work

- Audio port does not work

- Firmware update of dock not possible – Firmware updater does not show the dock

 

What I have tried:

- All windows 11 Pro updates

- All HP notebook updates Bios etc. completed – verified with HP Image Assistant 5.1.8

- Reset notebook - Unknown USB Device error.

- Unknown USB Device error – uninstalled in Device Manager – restart – plugged dock in - same Unknown USB Device error

 

I have run out of options any help will be greatly appreciated.

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