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Honor Student
Posts: 3
Member Since: ‎10-11-2011
Message 1 of 2 (225 Views)

HP EliteBook 8560w poweroff's after AC adapter removed

Product Name: HP EliteBook 8560w
Operating System: Microsoft Windows 7 (64-bit)

Hello Everyone !

 

                                Hope you are all having a blast ! I need some help, here is the issue with my HP EliteBook 8560w. 

 

When I remove my AC power adaptor cable charger, my Laptop turns off in around 5 to 10 seconds abrubtly without any warnings but this only happens at times NOT all the time. Now I dont know why this happens but i lose my work & its becoming really discomforting. 

 

I am using Windows 7 Professional 64-bit.  Kindly bail me out here sir.

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Teacher
Posts: 70
Member Since: ‎09-22-2015
Message 2 of 2 (106 Views)

Re: HP EliteBook 8560w poweroff's after AC adapter removed

Dear Customer,

 

>> Update BIOS
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_167585_1&swEnvOid=405...

>> since the issue is intermittent, it might not be an ideal troubleshooting to check with another battery, however, it would be better to perform battery test
>> Install the UEFI diagnostics and perform battery test from F2 while boot

UEFI diagnostics
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_93497_3&swEnvOid=4059

 


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