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ensonsoo
New member
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Message 1 of 3
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HP EliteBook x360 G2 - broken hinge

HP Recommended
HP EliteBook x360 G2

Hello,

 

Gotten the Elitebook for its flexibility to switch between tablet and laptop. Was so satisfied with it until I felt the screen was loose and upon checking found the left hinge to be out of place and possibly broken.

 

This caught me by surprise as I hardly switched to tablet function except for a few occasions during my presentations. Have been using the laptop with extra care as it cost a bomb and it was sitting on my desk most of the time. I've been using my laptop for about two years and now this happened.

 

Upon reading online, found that this is quite common among Elitebook/Envy owners. Such highly rated laptop selling at such premium price but this is the quality we get? I can't help but to feel tons of disappointment. 

 

IMG_7589.jpeg

2 REPLIES 2
TryToDoMybest
Level 8
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Message 2 of 3
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HP Recommended

Hello

 

that product has 3 years of warranty. so you should be the hinge replaced for free, just call HP Support in your country.

 

bye

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asmita6658
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi @ensonsoo

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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