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‎12-20-2018 02:02 PM

HP Recommended
Product: HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello, We have few users (3 - 4) reporting performance issue with the 840 G5 touchscreen models. We have many nontouch 840 G5 and have not heard any problems. Mainly File Explorer crashes while the user is using the computer. This can be a network share or even local document folder.

I have ran windows updated, updated bios, made sure all drivers are up to date. 

 

Has this been reported by other 840 G5 touchscreen users? Anything I can try to do ? 

1 person had the same question
2 REPLIES 2

‎05-31-2019 07:51 AM

HP Recommended

Hi, i have the same problem with nontouch 840 G5. Windows Explorer crashes/disappears without error. Mainly on network shares. Did you find a solution?

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‎06-06-2019 10:21 AM

HP Recommended

my first recommendation is to use HP Image Assistant (www.hp.com/go/clientmanagement) and update BIOS and all drivers on the system... post back if you still have issues and perhaps provide details of the problem

I work for HP. However, all opinions and comments are my own.
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