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‎09-09-2023 08:37 PM

HP Recommended

I reverted back to hp provided latest driver. I haven't faced any freezes. Though I haven't run heavy videos after installing it. The issue could a

Lso be from windows updates, nobody knows. For now it is fixed, maybe.

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‎09-25-2023 05:19 AM

HP Recommended

No it didn't. I was too quick to judge. The issue remains and hp takes no action regarding the issue. Such poor support. Pathetic. The last driver they provided was in February. It's been almost 8 months and no new update. Elitebooks are not so elite after all😏

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‎09-26-2023 12:10 AM

HP Recommended

I agree with you, I've been having issues with all drivers including the latest AMD (31.021031.1005  from 8/24/2023).  I'm still having freezing issues.  I have identified a workaround though:  I've never had issues if I disable hardware acceleration.  In Chrome, when the "Use hardware acceleration when available" box us uncheck in settings, my video never freezes, glitches or goes black.  

 

Screenshot 2023-09-25 230511.png

 

I wish I could debug this further, and see where and why the GPU is failing when video decompression is enabled.  

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‎09-27-2023 10:35 PM

HP Recommended

New driver update from hp has arrived. Even though release date is mentioned as September 7, I am 100% sure that it was uploaded yesterday on their site but it was uploaded to other sources ( I was notified about it on driver identifier) earlier. 

Anyways, after installing this version I can see smooth cursor movement on the desktop. previously it was laggy. Maybe other issues has been fixed too.Screenshot 2023-09-28 103110.png

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‎09-28-2023 12:20 AM

HP Recommended

After some meetings with HP in the US and AMD the issue was related to our LCD Panels. Our Panels do not support Panel Self Refresh (PSR) features.

HP released a new AMD driver that accounts for LCD panels that support or not support PSR .

The recommendation is to use the new HP AMD software.

1 person found this reply helpful
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‎10-15-2023 07:23 AM

HP Recommended

I have observed white flickers with the latest HP graphics drivers in Chrome playing youtube videos.

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‎10-17-2023 01:51 AM

HP Recommended

Hi everybody, 

 

As I am one of many who faces the same/similar issue. Currently I've the AMD graphics driver version 31.0.22011.4008 installed and it seems to be stable as I can't reproduce the issue anymore.

Does anyone else have experience with that graphics driver version?

Thx!

Cheers, 
Sani

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