Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

HP Elitebook 850 G7 Freezes WiFi/Bluetooth

HP Recommended
HP EliteBook 850 G7
Microsoft Windows 10 (64-bit)


I got two new HP Elitebook 850 G7 and I having problems with constant freezes in combination when I am connected via WiFi network and I use Logitech MX Anyhwere 2S bluetooth mouse.

I can only press and hold power off button for 5 seconds to power off notebook and start it again.

When I am connected via docking station G2 and I am connected via cable ethernet network everything work without problems with the same bluetooth mouse.

I installed the latest bios and drivers and I did fresh install MS Windows 10 Pro 20H2 version with all latest updates and the problem with latest bios is even worse. When I downgraded bios to 01.01.06 Rev.A in one laptop the situation is a little better but I still get 2 to 3 freezes every day.


I was now using usb cable connected mouse for  5 days and I got first freeze again today when I am connected via WiFi network.


Best Regards





Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation