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JoeFR
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HP Elitebook 850 G7 Freezes WiFi/Bluetooth

‎11-10-2020 04:23 AM

HP Recommended
Product: HP EliteBook 850 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi

I got two new HP Elitebook 850 G7 and I having problems with constant freezes in combination when I am connected via WiFi network and I use Logitech MX Anyhwere 2S bluetooth mouse.

I can only press and hold power off button for 5 seconds to power off notebook and start it again.

When I am connected via docking station G2 and I am connected via cable ethernet network everything work without problems with the same bluetooth mouse.

I installed the latest bios and drivers and I did fresh install MS Windows 10 Pro 20H2 version with all latest updates and the problem with latest bios is even worse. When I downgraded bios to 01.01.06 Rev.A in one laptop the situation is a little better but I still get 2 to 3 freezes every day.

 

I was now using usb cable connected mouse for  5 days and I got first freeze again today when I am connected via WiFi network.

 

Best Regards

 

Joze

 

 

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