Create an account on the HP Community to personalize your profile and ask a question
10-02-2020 04:47 AM - edited 10-02-2020 04:53 AM
Product: HP Elitebook 850 G7
Operating System: Microsoft Windows 10 (64-bit)
seems like the latest Intel Graphics Driver (https://support.hp.com/de-de/drivers/selfservice/swdetails/hp-elitebook-840-g7-notebook-pc/33386515/...) causes BSOD and Freezes.
I did a clean uninstall with DDU and rolled backed to 220.127.116.1185 Rev.W, so far no issues.
2 REPLIES 2
10-07-2020 08:06 AM
everything in the support site has been tested and should not be causing BSOD... instead of downloading from the web, i would try and use HP Image Assistant to update the BIOS and drivers... HPIA uses factory logic to analyze your system and determine what needs to be updated
I work for HP. However, all opinions and comments are my own.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community