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02-06-2020 10:49 AM
@someone6 Welcome to HP Community!
I understand that you are not getting battery backup.
Below I've listed a series of steps that should help your cause:
Video about improving your notebook battery performance
How long does a notebook battery last?
Adjusting notebook battery power plans
Factors that contribute to loss of notebook battery capacity
Recommended notebook battery care practices
Original battery charges slowly, replacement battery charges normally
Special recommendations for embedded (not customer replaceable) notebook batteries
Tips for conserving notebook battery power
For more details, Click here
You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Also, please update the BIOS.
Keep us posted,
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Have a great day!
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