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HP Envy 15-ep0008na Touchpad missing most clicks

‎12-27-2020 09:13 AM

HP Recommended
Product: HP Envy 15-ep0008na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have just started using an HP Envy 15-ep0008na - arrived in Sep 2020. First I udpated all the windows updates and whatever HP Support tool installed - bios and so on.

As I was using it I noticed it was often missing my single clicks on the touchpad. Unfortunately when I tried to edit a document it proved impossible as it missed nearly all my single clicks.

Basically the problem is that when I single click, for which I use my thumb, it mostly ignores it. Having experimented, it appears that it depends on how much of my thumb contacts the touchpad. In fact if I click with a finger, and my finger is fairly flat on the touchpad, it also fails to notice the click.

My old laptop (Dell) has not got this problem. Indeed no other laptop I have ever used has had this problem, and that is a fair few.

Basically it appears that the touchpad must think I am doing some other gesture, so it ignores the click, even though there is a very audible click.

The laptop is completely unusable for me. My wife has an HP Envy 15 360 which while not brilliant is somewhat better than this one.

Any suggestions? It feels like a driver issue, but...

Thanks,
Jeremy

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