HP Envy faling apart after repair

[mijoka]

My laptop HP ENVY 17" is not to envy  , it is literally falling apart , it went twice for repair as the internet kept disconnecting when on wifi , had the cable co send me their latest router , their regional district manager actually came in to verify the install , He was quite surprised to find a residential with Cat8 as inside cable . HP replace internet connector and relevant junk , one day something was rattling inside internmet was still disconnecting on wifi , still does by the way {however their old 17" has no problem with wifi for reference}  the only way i have service is connected via cable , none of family menbers have connectivity issue with wifi on their apple nor do I with my IPhone my signal is so strong you can connect up to a block away ..I was given a carepack extention as part of the first repair experience , however I have never been able to activate it , customer support ws useless , now I am stuck in their circle it is not in warranty they won't talk to you , by the way none of the Customer care agent I have been in contact are available , and never return phone call , I have been an HP customer for some 40 years if not more both business and private , the way I see it they are no different than insurance Co , Brand has no mening . Beware of what you are buying .  as far as privacy i have no problem posting my model number serial and my name , I have nothing to hide 

[Alden4]

Hi @mijoka,

Welcome to the HP support community.

Please help us with the laptop serial number, Previous Case ID, or product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support