HP Envy left hinge broken

[wtf3]

I went to the service center in Hong Kong to fix the loose hinge on the left side of my laptop (April 15, 2024).  I showed my broken hinge to a  staff.  He took my laptop with him to ask for a technician for an estimated repairing fee.  He came back and told me that the hinge and the whole cover needed to be replaced and the fee is HKD4,000 to 5,000.   I went home without fixing it.  Only when I open my laptop, I find there are cracks on the screen.  I don't know what happened to it.  Searching on the internet, I can hardly find a way to make a formal complaint about it.  

First, hinge is broken due to closing the laptop. I bought it on 2020 October.

Second, going to fix my hinge, but HP service center Hong Kong  damaged my screen .

Last, difficult to make a formal complaint.

[Sneha_01]

Hi @wtf3 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support