HP Envy x360 15 Left Hinge Broken

[Paul_0123]

I have an HP Envy x360 Laptop PC 15-ed1000 with a broken left hinge.  The laptop sits on a desk with little to no movement of the screen. After some research this is a common problem for these laptops.  I contacted HP Support and they said they could not cover the repair, because I had customized the build of the laptop by adding additional memory and selecting a different hard drive, which of course has no bearing on HP using an inferior plastic hinge.  How can I escalate this issue to get HP to cover the cost of the repair.

[Nal_NR]

Hi @Paul_0123,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.