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- HP G2 Thunderbolt Dock 120W - Audio Controls Not Working
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09-23-2022 08:34 AM
HP Recommended
Product: HP ThunderboltTM Dock 120W G2 w/Audio - 3YE87AA
Operating System: Microsoft Windows 10 (64-bit)
Hi Everyone! I recently bought the audio module (3AQ21AA) for my G2 Thunderbolt 120W dock. I updated the firmware and the audio module seems to be working ok. The issue I'm having is that not all of the integrated/touch audio controls are working. Volume up/down and mute seem to work, but that's it. The call accept/end buttons do not work, nor does the LED light up in green when I am on calls. I have tested this with Microsoft Teams, Skype for B, Zoom, and Google Meet. Nothing.
Any thoughts? Anyone else run into this?
Is it possible that RealTek has a current driver???
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