HP LAPTOP motherboard malfunction within warranty and recurring defects

[yaten_78]

Hi 

My HP laptop has a speaker malfunction, which was reported to HP CUSTOMER CARE and Mr AHMED MUBARAK on 3rd August. It has been 3 months since an HP technician replaced the speakers and motherboard within the warranty period initially. 

What is the escalation point in HP to bring their notice of substandard products and substandard technical support? 

The subject has been reported to the Customer care number multiple times. It seems escalation in customer care is not effective. 

[Irfan_06]

Hi @yaten_78,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair or escalation.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support