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cxalva7
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HP Laptops/Tablets on win 10 go to black screen

HP Recommended
Hp elite G2 tablet/ HP zbook laptop
Microsoft Windows 10 (32-bit)

I have been noticing that HP laptops or HP tablets that are windows 10 for our company have been going to a black screen upon booting. To get past this you have to hit the ctrl alt delete twice to get a picture to appear. Is there any way or fix around this? 

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soccer_dan
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HP Recommended

if you are running window s10/32bits on these systems, then you are running an unsupported version of the O/S. Windows 10/32bits is ONLY supported on systems with a 32bit processor. All other systems (x64) support stricly windws 10/64bits

 

in any case, you do not mention if you see the problem on the device screen or though a dock... i would also update the BIOS to the latest version... use HP Image Assistant to do that and to update any other driver or software used

I work for HP. However, all opinions and comments are my own.
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