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HP Recommended
firefly g10 a
Microsoft Windows 10 (64-bit)

I'm trying to import drivers for Windows 10 for the Firefly G10 A, SP147765. It's consistently failing on me. I suspect the problem is with the driver cab but there are no older driver cabs to import as a backup plan. Here's the relevant error from the logs:

 

2023-08-01 16:08:02.010 -07:00 [ERR] Archive failed for \\servername\Drivers\Downloaded\win10 22h2\zbook firefly 845 g10\sp147765.exe , target dir C:\Users\account\AppData\Local\Temp\{c62ac3a1-16ca-429c-abb6-60c9c85c153c}. Exception Could not find a part of the path 'C:\Users\account\AppData\Local\Temp\{c62ac3a1-16ca-429c-abb6-60c9c85c153c}\EBZB_G10_A_NB_MWS\WT64_22H2\Audio\REALTEK\P014HB-B2U\src\driver\CsAudioExt\Playback_6.68.0\default_tunings\CS35L53\Crossover_Protect_Lite_48000_29.70.0_left_delta_1kHz_Crossover_HPF.bin'.

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