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HP Recommended

I BOUGHT A *BRAND NEW* HP PROBOOK 440 G9 FROM AMAZON AND THE THINGS I FOUND ARE...

 

BEFORE I OPEN IT...

- NO WEBCAM

- BLANK BLACK SCREEN AFTER TURN ON

 

AFTER I OPENED IT UP...

- NO SPEAKER??? W*F!

- NO CR2025 BATTERY (CMOS)

 

I CAN USE THIS LAPTOP BUT I MUST CONNECT TO HDMI MONITOR TO USE IT

 

AND WHAT I FOUND ABOUT THIS LAPTOP OS

NSTALLED RAM 4.00GB (3.83GB USABLE)

STORAGE 1TB M2 SSD

WINDOWS 10 BUILD 19042.2075 32 BIT??? WHAT THE HELL IS THIS????

3 REPLIES 3
HP Recommended

@JaydenJ,

 

Welcome to our HP User Forum!

 

Your complaint would be best handled through Amazon Customer Service.

 

How to do that: Amazon Customer Service Tips and How to Contact Amazon (techboomers.com).

 

I would recommend choosing the option: "Phone" from: "How would you like to contact us?", because this person-to-person approach works best, at least in my experience:

 

 

NonSequitur777_1-1671780438420.png

 

Take a deep breath, sit down, relax, wait for the Amazon customer service person to call you, and face this issue calmly and composedly.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777

 


HP Recommended

Thanks for helping me.

They said they will replace with a new one.

HP Recommended

@JaydenJ,

 

You are very welcome -I am glad that it appears you got an acceptable closure.

 

Kind Regards,

 

NonSequitur777


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.