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ahmedmansour08
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HP Pavilion 17 Black Screen & Caps lock led stay on

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15-p261sa

HP Pavilion 17 Black Screen & Caps lock led stay on , tried to remove the battery and press long press on power btn , same issue , bios battery removed and repleaced , ram changed staty the same issue >>>>>? any help 🙂 

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Riddle_Decipher
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@ahmedmansour08 peace be unto you!

Use the below steps to resolve the issue:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Go to How to Power Reset Your Laptop for detailed steps to reset your notebook.

Continue to the next step if a hard reset did not resolve the issue.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
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ahmedmansour08
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@Riddle_Decipher wrote: the laptop did not start , just power no data appeared on screen and caps lock status is up . 

@ahmedmansour08peace be unto you!

Use the below steps to resolve the issue:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Go to How to Power Reset Your Laptop for detailed steps to reset your notebook.

Continue to the next step if a hard reset did not resolve the issue.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.


 

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Riddle_Decipher
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@ahmedmansour08 Did you try the hard reset mentioned under Step 1? if not, please go through that to resolve the issue, if that doesn't help, follow the steps on this link: Click here

And let me know how that goes.

Riddle_Decipher
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ahmedmansour08
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The same issue 1553553734840125042708.jpg

 

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ahmedmansour08
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@Riddle_Decipher wrote: thesame issue 

@ahmedmansour08Did you try the hard reset mentioned under Step 1? if not, please go through that to resolve the issue, if that doesn't help, follow the steps on this link: Click here

And let me know how that goes.


The same issueThe same issue

 

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Riddle_Decipher
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@ahmedmansour08 I'm afraid that would confirm a hardware malfunction, and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

 

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

Riddle_Decipher
I am an HP Employee

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