• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎02-17-2022 12:42 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP EliteBook x360 1030 G2 Base Model (laptop). It came with an HP active pen. The active pen is an older one that runs on one (AAAA) battery. (It is NOT the rechargeable active pen. Those models are newer.)

 

The pen connects to Bluetooth. I can see it is "paired" under devices. Additionally, I can see that the pen makes an impression on the touchscreen of my EliteBook (like an invisible line), but it will not actually write. I have tried several apps that are compatible: OneNote, Sketchable, etc. 

 

Has anyone had this issue or know how to fix it? 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.